Incase of any other queries, you can always reach out to us on arshchikan@gmail.com
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Returns and Exchange
What is the return policy?
We accept returns within 30 days of receiving the product, provided the item is unused, unwashed, and in its original condition with all tags intact.
How can I request an exchange?
To request an exchange, please contact our customer support within 30 days of delivery. Once your request is approved, you can send the item back, and we will process your exchange. For more information, please refer to our refund policy.
When will I receive my refund for a return?
Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The amount will be credited back to the original payment method.
Order Related
How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use that number to track your order on our website or the courier service's website.
How long does it take to receive my order?
Standard delivery usually takes 5-7 business days within India. It may change due to the public holidays.
Can I create a video after receiving my order to showcase the product?
Yes, we encourage customers to create an unboxing video after receiving their order. This helps us improve our services and also assists other customers in making informed decisions.
What should I do if I receive a wrong or defective item?
If you receive an incorrect or defective product, please contact our customer service within 48 hours of delivery. We will arrange a replacement or return at no additional cost.
Should I create a video while packing the item for return?
Yes, we recommend creating a video while packing the item for return. This serves as proof of the product's condition before shipping it back and helps in smoother processing of returns or exchanges.
Cancellation & Modification
How do I cancel my order?
To cancel your order, contact our customer support team between 12pm - 9 pm with your order number within 24 hours of placing the order. We will process the cancellation and refund.
Will I be charged a cancellation fee?
No, there is no cancellation fee if the order is canceled within 24 hours.
What happens if I cancel a prepaid order?
If you cancel a prepaid order within the allowed time, we will refund the full amount to your original payment method within 7-10 business days.
General Queries
What product/ service does Arsh Chikankari sell?
Arsh Chikan offers hand embroidered chikankari apparel from the city of Lucknow.
How can I contact customer support?
You can reach our customer support team via email at arshchikan@gmail.com or by calling our helpline at +91-8090681646 from 12 PM to 9 PM, Monday to Sunday.